At ROCRITA BEAUTY, we strive to ensure your complete satisfaction with every purchase. If you are not entirely content with your order, we deliver a hassle-free return and exchange process.

 

Return and Exchange Conditions:

 

• Time Frame: Items must be returned or exchanged within 30 days of receipt.
• Condition: Products must be in their initial condition, not used, and with all original packaging and tags attached.
• Non-Returnable Items: Due to hygiene reasons, certain items such as wigs, hair extensions, and other hair products cannot be returned if opened or worn. Please check product descriptions for specific return eligibility.

 

How to Initiate a Return or Exchange?

 

1. Contact Customer Service:

• Email: [Customer Service Email]
• Phone: 2132715761

Provide your order number, the items you wish to return or exchange, and the reason for the return or exchange.

 

1. Receive Return Authorization:

• Our customer service group will provide you with a return authorization number and thorough instructions on how to return your items.

 

1. Ship Your Items:

• Carefully pack the items, including the return authorization number, and ship them to the address provided by our customer service team.

 

1. Processing Your Return or Exchange:

• Once we obtain your returned items, we will examine them to ensure they meet our return policy criteria.
• For returns of the item, a refund will be issued to your original payment system within 5-7 business days.
• For exchanges, once the returned item has been received and inspected, the latest item will be shipped to you at no additional cost.
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Refunds

• Original Shipping Costs: Original shipping costs are non-refundable, except if the return is due to a defect or error on our part.
• Return Shipping Costs: Customers are accountable for return shipping prices unless the return is due to a defect or error on our part.

 

Damaged or Defective Items

If you obtain a defective item or product, please contact us immediately utilizing the contact info provided. We will prepare a replacement or refund and provide instructions for returning the faulty item.

 

Contact Us

If you have any questions or need further assistance with your return or exchange, please don't hesitate to reach out to our customer service team.

 

• Email: teronicajay@yahoo.com
• Phone: 2132715761
• Business Hours: Monday - Friday, 9 AM - 6 PM (EST)

We value your satisfaction and are committed to providing you with the best products and services.